tgbat Privacy Policy

Privacy at a Glance

1. Introduction

tgbat ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every person who uses our online casino and sports betting services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand our practices regarding your personal data.

This Privacy Policy applies to all users of the tgbat Platform, including visitors who browse without registering and registered players who hold an active account. By accessing or continuing to use tgbat, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein.

This policy should be read alongside tgbat's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where any conflict exists between this Privacy Policy and those documents, this Privacy Policy shall take precedence in matters relating specifically to the processing of personal data.

2. Information We Collect

tgbat collects personal data in three principal ways: information you give us directly, information we collect automatically when you use the Platform, and information we receive from third-party verification and payment partners. The categories of data we collect are detailed below.

Information You Provide Directly

• Registration data: full name, date of birth, mobile number, and chosen password when creating your account.
• Identity verification documents: national ID card, passport, or other government-issued identification submitted during KYC verification.
• Financial data: payment method details (bKash number, Nagad number, Rocket number, or card details) provided when making deposits or withdrawals.
• Communications data: messages, queries, and complaints you send to tgbat support via live chat or email.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, time spent on each page, games played, betting history, and navigation paths through the Platform.
• Transaction data: deposit amounts, withdrawal requests, bonus redemptions, and account balance history.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers as described in Section 6 below.

Information from Third Parties

• Identity verification data: results of KYC checks performed by our third-party verification partners, including confirmation of your name, date of birth, and address.
• Payment verification data: transaction confirmation signals from payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Fraud prevention data: risk scores and flags generated by anti-fraud and AML screening tools used by tgbat or its compliance partners.

3. How We Use Your Information

tgbat uses the personal data we collect for the following purposes. We will only use your data in ways that are compatible with the purpose for which it was originally collected, and we will always ensure that our use of your data is fair, lawful, and transparent.

• Account management: to register your account, verify your identity, and manage your player profile throughout your relationship with tgbat.
• Service delivery: to process your deposits and withdrawals, credit bonuses, settle bets, and provide you with access to all Platform features.
• Regulatory compliance: to fulfil our KYC, AML (anti-money laundering), and responsible gaming obligations, including age verification and source-of-funds checks.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct.
• Customer support: to respond to your enquiries, complaints, and requests for assistance via live chat and email, and to maintain records of our support interactions.
• Platform improvement: to analyse usage patterns, identify technical issues, and improve the features, content, and performance of the tgbat Platform for all users.
• Marketing communications: to send you relevant promotional offers, bonus notifications, and event updates — but only where you have given us your explicit consent to do so, and always with a clear option to opt out.

4. Legal Basis for Processing

tgbat processes your personal data only where we have a valid legal basis to do so. Depending on the purpose of processing, we rely on one or more of the following legal grounds:

• Contractual necessity: processing required to perform the contract between you and tgbat — for example, processing your deposits, settling bets, and managing your account.
• Legal obligation: processing necessary for tgbat to comply with applicable laws and regulations, including KYC identity verification, AML obligations, and age verification requirements.
• Legitimate interests: processing carried out for tgbat's legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided these interests are not overridden by your data protection rights.
• Consent: where we rely on your explicit consent to send marketing communications or to process certain categories of sensitive data. You may withdraw your consent at any time by contacting support at [email protected].

5. Sharing Your Information

tgbat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We will never share your information with unrelated commercial organisations for profit. We may, however, share your data with the following categories of recipients where it is necessary to provide our services or comply with our legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment service providers who process your transactions on our behalf.
• Identity and compliance partners: KYC verification providers and AML screening services engaged to help tgbat meet its regulatory obligations.
• Technology and infrastructure providers: cloud hosting services, cybersecurity vendors, and platform software partners who support the operation of tgbat under strict data-processing agreements.
• Law enforcement and regulatory authorities: where tgbat is required by applicable law, court order, or regulatory directive to disclose personal data.

All third parties with whom we share your data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared. tgbat remains responsible for the data shared with its processors and takes reasonable steps to ensure that your information is handled securely.

6. Cookies and Tracking Technologies

tgbat uses cookies and similar tracking technologies on its Platform to ensure the site functions correctly, to improve your browsing experience, and to gather anonymised analytics data. A cookie is a small text file placed on your device by a website. Cookies do not contain viruses and cannot access other files on your device.

Types of Cookies We Use

• Strictly necessary cookies: essential for the Platform to operate. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing the Platform's functionality.
• Functional cookies: used to remember your preferences, such as your chosen language, display settings, and previously entered information to improve your experience.
• Analytics cookies: collect anonymised data about how users interact with the Platform — such as which pages are visited most and where users navigate from — to help us improve content and features.
• Session management cookies: maintain your authenticated session across multiple pages of the Platform so you do not need to log in repeatedly during a single visit.

You can control cookie settings through your browser. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the tgbat Platform and some features may not work as intended.

7. Data Retention

tgbat retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods we apply are as follows: account registration data and transaction records are retained for a minimum of 5 years following account closure to comply with AML and financial record-keeping obligations; KYC identity documents are retained for the same minimum period; and support communications are retained for up to 2 years from the date of the last interaction.

Where you request deletion of your account and there is no legal obligation requiring us to retain your data, tgbat will delete or anonymise your personal information within a reasonable period following the completion of any mandatory retention period. Data used solely for analytics purposes is anonymised at the point of collection and does not identify you personally.

8. Data Security

tgbat takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or alteration. These measures include industry-standard SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the tgbat Platform, encrypted storage of sensitive account and payment data at rest, strict access controls limiting data access to authorised personnel only, and regular security audits and vulnerability assessments.

While tgbat takes every reasonable precaution to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tgbat will notify affected users without undue delay in accordance with applicable requirements. If you believe your account security has been compromised, please contact us immediately at [email protected].

9. Your Data Rights

As a user of tgbat, you have a number of rights in relation to the personal data we hold about you. These rights are subject to applicable law and certain exemptions may apply, for example where retaining or processing data is required for legal compliance. To exercise any of these rights, please contact us at [email protected].

• Right of access: you may request a copy of the personal data tgbat holds about you, along with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances you may request that tgbat delete the personal data we hold about you, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend or limit the processing of your personal data in certain circumstances, for example while the accuracy of data is being disputed.
• Right to data portability: where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to processing based on legitimate interests, and to opt out of receiving direct marketing communications from tgbat at any time.

tgbat will respond to all data rights requests within 5 business days of receipt. In complex cases, this period may be extended by up to an additional 2 business days, in which case we will notify you of the extension and the reason for it.

10. Children's Privacy

tgbat is strictly an adult platform. Access to and use of the Platform is prohibited for any person under the age of 21. tgbat does not knowingly collect personal data from individuals under 21 years of age. Our registration process includes mandatory date-of-birth verification and, where required, documentary proof of age as part of our KYC procedures.

If tgbat becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a minor has registered on tgbat, please contact us immediately at [email protected].

11. Third-Party Links

The tgbat Platform may from time to time reference the names of third-party payment providers, game studios, and sports organisations. tgbat does not link to external third-party websites and is not responsible for the privacy practices or content of any external services. If you access any third-party service independently (for example, your mobile banking app to complete a bKash transfer), the privacy policy of that service governs the use of your data by that provider. We encourage you to review the privacy policies of any third-party services you use in connection with tgbat.

12. Changes to This Privacy Policy

tgbat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via their registered contact details.

Your continued use of the tgbat Platform following the posting of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you must stop using the Platform and request closure of your account by contacting [email protected].

13. Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which tgbat handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly, fairly, and transparently.

You may reach us via live chat on the Platform (available 24/7 in Bengali and English) or by email at [email protected]. When submitting a data rights request by email, please include your registered mobile number and a clear description of your request so we can process it efficiently.